Lean Training For The Service Industry

Does Lean Training Only Apply to Manufacturing?

Fundamentally the concept of Lean Training is to help businesses establish value for their customers and then optimise their value creating processes by cutting out waste and perfecting the entire operation so that the service flows smoothly. Although it can be more difficult to locate intangible wastes in a service environment, the principles of Lean remain the same – to achieve maximum productivity and performance with the fewest resources
Lean’s success has been tried, tested and proven in manufacturing and with the service industry constantly growing, many in the sector are also looking at whether or not the same principles can be applied with the same impact. Some are sceptical and argue that methodologies intended to streamline manufacturing processes cannot simply be replicated within other industries.

However, after becoming familiarised with the core principles of Lean, many companies believe that it is not just specific to physical products and that it can be easily shaped and adapted to suit other sectors too.

Lean in the Service Industry

Lean Training can help to optimise all service delivery processes by targeting wasteful processes and either removing them completely or move to a more effective state as part of a journey of continuous improvement. Companies in the service sector are constantly under pressure to deliver excellent customer service, faster response times and valuable support for their customers. A service company is very different from a manufacturing company, however, it still has many wasteful processes that could be removed or reduced.

Lean Training Tools and Techniques

Lean tools and techniques can improve the customer experience by reducing unnecessary activities and unnecessary IT processes, whilst also providing solutions to cut down on errors, maximise employee empowerment and become more cost-effective.

Service companies have so many different processes to their business, that without effective coordination in place, mistakes can easily occur. Every task needs to include a thorough process of planning, writing, designing and proofing to generate a high enough standard of quality for their clients. These ongoing processes are not only extremely time-consuming, but with different tasks being assigned to different departments, project efficiency could also be compromised.

Lean implementation can help service companies to streamline their processes by removing tasks that are unnecessary and implementing a much more efficient approach. In doing so, Lean also provides a direct improvement on work quality and therefore provides added value for the customer.

Acclino Lean Training Services

Many organisations across the service sector are embracing Lean including those in Healthcare, Aviation, the Financial Services and the Pharmaceutical sector. They are embracing Lean and Six Sigma to help them transform their processes and drive down costs.

If you have a company in the service sector and think that you could benefit from a more effective strategy, then why not consider adopting Lean? If you adopt a productive approach, it will help to motivate your employees, increase customer value and improve the efficiency of your business.

For more information on Acclino’s Lean Training services, please get in touch via the website https://www.acclino.com/contact-acclino.com
The Acclino framework will work on any process in any organisation. It is simple to understand and apply. It will fully engage your people, delivers outstanding results and guarantees no jargon, no pain and no excuses!